Blackpond is a technology solutions provider delivering custom software for enterprises. One of
their key clients, Hathway, is a leading broadband and digital cable TV service provider in India,
serving millions of customers with high-availability digital services.
Engagement Objective
Continuously track critical services and scheduled batches.
Detect failures or anomalies quickly.
Trigger automated alerts to the concerned support teams.
Provide visibility into system health through dashboards and reports.
CloverBridge’s Role
Monitoring & Tracking
Built automated service and batch monitoring modules.
Implemented real-time status checks to detect anomalies or downtime.
Alerts & Notifications
Developed alerting mechanisms via email, SMS, or integrated messaging tools.
Configurable thresholds and escalation paths for different service failures.
Dashboards & Reporting
Delivered a centralized dashboard for system health monitoring.
Added historical reporting to track recurring issues and downtime patterns.
Scalability & Reliability
Designed the system to handle large-scale services and batch jobs.
Built fault-tolerant features to ensure continuous monitoring.
