HiTech Informatics is a solutions provider specializing in laptop service. Their flagship products,
the HiTech Call Management System (HCMS) and the HiTech Resource Management System (HRMS), are
designed to streamline call center operations and workforce management, respectively.
Engagement Objective
Enhance the functionality and usability of HCMS to improve customer interaction and call
handling efficiency.
Expand the capabilities of HRMS to support workforce planning, scheduling, and performance
tracking.
Leverage CloverBridge’s expertise to ensure scalability, maintainability, and faster
release cycles.
CloverBridge’s Role
HiTech Call Management System (HCMS)
Built features for intelligent call routing, queuing, and monitoring.
Enhanced reporting and analytics to track call performance and agent efficiency.
Improved UI/UX to simplify call handling for operators and supervisors.
HiTech Resource Management System (HRMS)
Developed modules for employee scheduling, leave management, and resource allocation.
Implemented performance tracking and reporting dashboards.
Improved integration with payroll and other enterprise systems.
Technology Stack
Python
Django
PostgreSQL
Conclusion
Through this collaboration, CloverBridge Technologies played a pivotal role in advancing HiTech
Informatics’ HCMS and HRMS products. By delivering scalable, user-friendly, and efficient solutions,
CloverBridge helped HiTech Informatics strengthen its product portfolio and deliver greater value to
its enterprise customers.
